Fix what matters, in order.
Most local businesses need work in more than one of these. The Ops Check shows which comes first, and we build in that order.
Get customers in
From the first click to a confirmed booking, with nothing falling through the gaps.
Website and enquiries
A website that does one job: turns a visitor into an enquiry or a booking, and tells you where they came from.
- New build or rebuild of your existing site
- Enquiry forms, booking and call-back flows
- Instant confirmation to the customer and an alert to you
- Tracking of which pages, referrals and ads bring in work
Booking systems
Customers book themselves, at any hour, straight into your diary. You stop trading messages to find a time.
- Online booking linked to your diary and your team
- Deposits or payment taken at the point of booking
- Confirmations and reminders sent automatically by email or text
- Rebooking prompts after each visit
Marketing systems
Email and text marketing that runs on a schedule, using the customer details you already have.
- Mailing lists built from your CRM and bookings
- Campaigns written, scheduled and sent from one place
- Review requests and referral follow-ups after each job or visit
- Simple reports on which campaigns bring in work
Social media streamlining
One content routine instead of a daily scramble, so your social channels keep going when you are busy.
- A simple content plan you can keep up with
- Posts written and scheduled in batches, then published from one place
- Messages and comments from every channel in one inbox
- A monthly view of which posts lead to enquiries
Look after them
Every customer followed up, and the repetitive admin handled for you.
CRM and customer follow-up
One place for every customer, every conversation and every next step, so nothing depends on someone remembering.
- We help you choose the right CRM for your business, then set it up
- Import of your existing contacts and spreadsheets
- Automatic follow-ups, reminders and review requests
- Training for you and your staff, with written guides
AI and automation
Everyday admin handled by AI tools and automations, with you approving anything that matters.
- Draft replies to common enquiries, ready for you to approve
- Quotes, invoices and reminders created from your records
- Information passed between your systems without retyping
- Tested before it goes live, with a written guide for your staff
Run the business
Tills, stock and money that agree with each other, and records ready for HMRC.
EPOS, stock and reporting
Tills, stock and bookkeeping that agree with each other, with a simple weekly view of how the business is doing.
- EPOS selection and setup around how you actually sell
- Stock levels that match the shelf and the online shop
- Connection to your bookkeeping and accountant
- A one page weekly summary of sales, costs and cash
Accounting and Making Tax Digital
Sole traders and landlords with income over £50,000 have been in Making Tax Digital for Income Tax since April 2026. Over £30,000 it starts in April 2027, and over £20,000 in April 2028. It means digital records and quarterly updates to HMRC.
- Working out when it applies to you, based on your income
- Accounting software chosen and set up
- Your existing records moved out of spreadsheets and paper
- A simple routine for keeping records current between updates
We set up the software and your records. You or your accountant send the updates to HMRC.
After handover
Optional help once everything is running.
Ongoing support
Optional once the build is finished. You choose how much help you want.
- Monthly support for changes, fixes and questions
- Regular reviews of what is working and what is not
- Help when you hire, so new staff learn the systems properly
Every project starts the same way.
A free 20 minute Ops Check. You get a straight answer on what to fix first, and a fixed price if you want us to do it.